Before you even start packing or have the moving company do a walk-through of your house, there are some things you really need to know. You can ask all of these things on the phone before you even ask for a quote – and we suggest you do. This way, you’ll know what you’re getting into!
- What’s your registration number? A reputable moving company will be registered with the FMCSA (Federal Motor Carrier Safety Administration). This will prove they’re legitimate and not a fly-by-night mover.
- What are your rates and can you give me an estimate? Find out what the moving company’s base rates are per pound of the shipment. Do they charge for labor? Are there hourly rates or extra fees? Depending on your type of move, rates and charges will vary.
- Are you a subcontractor? Many moving companies are actually subcontractors for larger movers. It is good to know which your potential mover is.
- I am moving long-distance. Are there additional transfers? Some moving companies will transfer your belongings from one truck to another for long-distance moves, which could increase the chances of damage or loss.
- What about valuation? Ask detailed questions about moving valuation (consumers call it “insurance” but it’s actually diferrent) and what the moving company provides, if anything. Movers are required to provide standard coverage, but it is not the same as insurance. Depending on your type of move and where you live, specifics will differ.
- What packing and storage services do you provide? Some full-service moving companies will also provide storage services and packing options. If you need these, ask about them.
- Have you had any complaints or claims? You’ll want to know about these! You can also research online-always consider your source and research multiple sites.