When you are preparing to relocate, there are some very important questions you should ask the moving company. This is true for both commercial and residential moves. We’ve put together a quick list of things to ask when considering a moving company.
Do you provide binding quotes?
Usually, a phone quote is not binding because they must see your belongings in person in order to make an accurate estimate. A broker might be able to give you a “not to exceed” pricing estimate, but they will not be able to give you a binding quote.
Are you a broker or do you work for the mover?
Brokers are wonderful at matching up customers with moving companies, but it is important to understand that they are not the movers. A broker cannot give you a binding estimate and they are not responsible for any loss or damage.
Are there extra charges in your quote?
Sometimes, the moving company will charge extra fees for certain services. Always ask to make sure that these fees are included in the quote.
Will my stuff be transferred?
Sometimes, long-distance moves involve the shipment to be transferred from one truck to another. This can increase the likelihood of damage or loss.
Do you offer insurance and what other options do I have?
All movers are required to provide some sort of valuation coverage. Consumers call it “insurance” but it’s differrent. Valuation coverage requirements differ by location and move so be sure to ask your professional moving consultant.
What happens if something is broken or lost?
Find out who’s responsible for the loss or damage of your belongings during the move.
What payment methods do you accept? What are your terms?
Never hire a moving company that accepts only cash – this is a sign of a rogue mover. Find out if deposits are refundable and check into credit card options.
Jon Huser
