Hiring a moving company can be stressful, especially when you’re not sure what you need to look for. There are plenty of moving scams out there, so consumers need to be prepared for the worst, just in case. So, what do you do with a mover that changes the game and doesn’t do what you previously agreed upon? First off, do your due diligence. If you are unfortunate enough to be scammed or find yourself in a bad situation, make sure you have documentation.
Movers that Refuse Delivery
If your mover won’t deliver your goods, there’s more to it than just not getting your stuff. It all depends on how much you’ve paid the moving company. For example, if you have paid the moving company 110% of a nonbinding estimate or 100% of a binding agreement, and the movers fail to make the delivery, you’re in luck (so to speak). That means they’ve violated the Federal rules intended for good shippers. If this happens, you’ll need to file a complaint. Of course regulations vary by location and situation, so this may not apply to your move. Regardless, be prepared and always, always make sure you have things in writing.
Movers that Change the Price
*When a mover changes the agreed upon price, you know you have a problem on your hands. If the mover changes the price, you don’t actually have to pay more than 100% of the original binding estimate. If there was a non-binding estimate, you will have to pay up to 110%. And remember, moving companies are required to bill any additional charges 30 days after the delivery.
Movers that Disappear
Unfortunately, there are movers that sometimes disappear with possessions. If this happens, you need to file a complaint immediately with your local DOT as well as the State Attorney’s Office. Contacting the police wouldn’t hurt, either.
*Of course regulations vary by location and situation, so this may not apply to your move. Regardless, be prepared and always, always make sure you have things in writing.